Effective date: 1 March 2025
Introduction
The Inner Edit ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws. This policy describes what information we collect, why we collect it, and how we handle it.
Information We Collect
We collect information that you provide directly to us, including:
- Contact information: name, email address when you submit our contact form or subscribe to our newsletter
- Order information: name, email, shipping address, and payment details when you make a purchase through our Shopify-powered shop
- Communication data: messages and correspondence when you contact us
We may also collect information automatically, including:
- Usage data: pages visited, time spent on pages, and general browsing patterns through analytics tools
- Device information: browser type, operating system, and device type
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send you order confirmations and shipping updates
- Deliver our newsletter (The Editor's Note) if you've subscribed
- Respond to your enquiries and provide customer support
- Improve our website and products
- Comply with legal obligations
We will never sell your personal information to third parties. We only share your data with service providers who help us operate our business, and only to the extent necessary.
Data Storage & Security
Our website is hosted on Cloudflare, and our shop is powered by Shopify. Contact form submissions and newsletter subscriptions are stored securely in our database. Email communications are handled through Resend.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Third-Party Services
We use the following third-party services that may process your data:
- Shopify: for processing orders and payments
- Cloudflare: for website hosting and performance
- Resend: for sending transactional and newsletter emails
- Analytics: for understanding website usage (no personally identifiable information is shared)
Each of these services has its own privacy policy governing how they handle data.
Cookies
Our website uses essential cookies to ensure basic functionality. If analytics are enabled, we may use cookies to understand how visitors interact with the site. These cookies do not identify you personally.
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
Your Rights Under POPIA
As a South African resident, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us at hello@theinneredit.co.za.
Newsletter & Marketing
If you subscribe to The Editor's Note, we'll use your email to send monthly newsletters and occasional updates about new collections. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Email: hello@theinneredit.co.za
- Contact form: theinneredit.com/contact